Adobe Sign review for Salesforce use case
Updated January 13, 2022

Adobe Sign review for Salesforce use case

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We utilize Adobe Sign to handle all of our direct and partner contracts with an integration using Salesforce. Our sales users can close out their opportunity and quickly send the contract for signing all with one click. Our Legal and HR departments use the Adobe Sign Portal to send out eSignature requests for a wide range of back-office tasks such as new hire onboarding, executive sign-offs, board of director signatures, and GDPR compliances for our international customers.

Pros

  • Easy-to-use! Customer's don't need accounts or to register to sign a document.
  • Salesforce Integration! The Salesforce plugin is a huge win for our company. It allows our SF admins to control the settings and easily apply templates and settings so our users can send for eSignature with one click.

Cons

  • Multi-Channel branding (allowing for a single org to have multiple customized URLs and brandings)
  • Scan verification (if a customer decides to print and sign, it should include a barcode so that the sender can scan back in and the system recognize which signatures was done manually and appends that document to the event and then proceeds forward with automation steps)
  • [It] allowed us to track contract signatures and see an increase [in the] turnaround of contracts being signed.
Adobe Support offers live phone support and chat support without having to be triaged! I really enjoyed getting a live support agent instead of having to open a case and waiting for someone to get back to me in 24/48 hours.
We found the Salesforce Integration to be very straightforward. The Adobe Sign portal was also very easy to use for people who needed to [make] mass sign requests, create their own templates, or turn any document into an eSign process. In October 2021, Adobe did start to merge the Adobe Sign portal with Adobe Suite, and this transition has been a bit clunky in terms of registering users and managing the admin controls.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

The price point was the biggest factor. Adobe was offering us [a] price based [on] # of contracts, and DocuSign wanted to drive our price based [on] # of licenses/users. We had a large sales and sales engineer based as well as customer success managers who could all send contracts, but the volume we were sending didn't make sense to purchase a licensed based contract as not all users did send contracts, and some only sent 1 or 2 a month. We also found the DocuSign integration to Salesforce was more limiting and took up more data and metadata space in the system than that of Adobe Sign.
We found Adobe to be the preferred eSignature vendor when looking to support a Salesforce Integration for our sales to send quick contract requests to customers. It was an easy setup in less than 3 weeks with over 6 templates, including multiple languages (American, French, Chinese, and Japanese). Their pricing structure was best fit for us as it was based off # of contracts being signed annually vs. # of users we had using the tool (unlike some other larger vendors in the market space that charge based [on] licensed users)

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