Excellent Functionality That Has Been Very Valuable
January 13, 2022

Excellent Functionality That Has Been Very Valuable

Tate McIntyre | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

As a B2B company that is heavily reliant on applications to move forward in our sales processes, Adobe Sign has been very valuable to us with its flexibility and options for creating different types of documents. We use integration with our CRM system which allows us to send applications directly to customers, a web form that allows website visitors to fill out an application before making contact with us, and we love the ability to create rules and workflows. Our only complaint at this juncture is some minor limitations with the web forms, but overall Adobe Sign enables us to be extremely productive with a small team.

Pros

  • Flexibility in the way we create and deploy different types of forms
  • Customer service
  • Value
  • Security

Cons

  • The ability to allow two different people to sign a published web form
  • Customized solutions
  • Adobe Sign has allowed our small team to send/receive thousands of applications from customers, putting us atop our industry in terms of production compared to company size.
We were able to somewhat easily navigate to the support team the first time we needed help and have been able to do so each time since then. While the support team is sometimes limited in terms of the solutions they can provide, they always explore all options and rectify the issues directly whenever possible in a professional and kind manner.
Having no experience with similar systems in the past, it was very easy for me and my users to use many different features, including different types of forms, rules, and even some automations. For some of the more complex features, we are able to either receive help directly or reference the knowledge base, which is quite extensive.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

We felt Adobe's branding and trustworthiness as a great fit for what we do, considering we deal with many sets of sensitive information. We also use other Adobe products, so it was a natural fit with the rest of our mix of tools. We also felt the advanced functionality would be something very valuable to us as we scale.
Adobe Sign has been nothing short of awesome in a crucial area for us. We are very reliant on sending/receiving applications from our customers and their solution gives us great flexibility. We created several different web forms which we posted on our website and in email templates, making it extremely easy and user-friendly to send out applications in bulk. Moreover, we are able to send out pre-filled applications directly from our CRM system using the Adobe Sign API.

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