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New User
August 14, 2014

New User

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Release 6.00.00

Overall Satisfaction with ADP Workforce Now

Used to process biweekly payroll by exempt and non-exempt hourly employees using timecard submission. The program is used by both Payroll and Human Resources.
  • The timecard application is user friendly and employees are able to use the system fairly easily.
  • The reports setup is very helpful and easy to use once you follow the procedure.
  • Processing of payroll is much more efficient than in previous programs.
  • The system can be terribly slow at times when accessing different screens.
  • Support for the system by ADP is lacking. Sometimes takes days or even weeks to have an issue resolved.
  • Increased employee efficiency with timecard submission. Previously using paper timesheets.
  • ADP eTime,ADP Enterprise V4 & V45
ADP Workforce Now was the system being used by the company when I was hired.
The support for the system needs to be improved, particularly in response time to issues.
The system seems to be well suited for companies looking for a user friendly timecard application for employees.

Using ADP Workforce Now

4 - Payroll, Benefits, Human Resources
  • Payroll
  • Benefits
  • Human Resources
  • No examples
  • Continued timecard submission versus paper timecards

Evaluating ADP Workforce Now and Competitors

Not Sure
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
The single most important factor is the product repuation.
Checking reviews for product support experience.

ADP Workforce Now Implementation

I was not with the company at the time of implementation
  • Don't know
  • Setting up new information

ADP Workforce Now Support

Having to repeat issues to several representatives most of the time. Terrible lack of response in most cases and taking days or weeks to resolve anything.
ProsCons
No escalation required
Immediate help available
Quick Initial Response
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Need to explain problems multiple times
Support doesn't seem to care
I have no instances of this to date.

Using ADP Workforce Now

The system is fairly user friendly, although can be slow at times. It is much easier and more efficient for payroll processing.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating reports
  • Payroll processing
  • Locating and identifying key areas