To ADP or not?
Updated July 14, 2016

To ADP or not?

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for our HRIS and payroll system through out the organization.
  • They do payroll well. That is their core competency.
  • Customer Service - they are horrible. The first person you speak to can rarely answer your question or you sit on hold for long periods of time (30+ minutes).
  • They do not Q&A their releases well enough. We've had significant issues after new releases. They also do not have test instances where you can ensure the changes will not affect processing.
  • We've spent countless hours troubleshooting issues which calculate into significant labor costs.
  • Their implementation team was lacking in strong project management or team members fully understanding our requirements or making best practice recommendations
  • Their customer service is hit or miss.
Kronos was easier to use and customer service was more consistent. There is no comparision between Oracle, Workday and ADP. The former are larger players that will better suit our organization as we grow.
The Performance Management module was not as configurable as we were led to believe and ended up not meeting our business needs.

ADP Workforce Now Feature Ratings

Employee demographic data
5
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
6
Benefit plan administration
6
Direct deposit files
6
Salary revision and increment management
6
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
5
Report builder
5
Pre-built reports
5
Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
5
Applicant Tracking
5
Notifications and Alerts
5