Overall Satisfaction with ADP Workforce Now
Workforce Now was purchased to be used by HR and Payroll.
- I honestly cannot think of anything that Workforce Now does that even remotely compares to any other solution I have used.
- Buyer Beware - They do not actually have an onboarding solution. They tell you they do, but I assure you even the person who was assigned to implement the module laughed at what a joke of a product they have. Seriously, at least try to keep up with what your competitors are doing.
- Benefits Module - just don't bother. We've spent the last six months trying to implement the benefits solution. Every other benefits software I have used got implemented in 8 weeks or less including the carrier connections. ADP is still at it and they aren't even done and sending me notifications that I owe them more money because one of the files had to be split into two.
- This system is not user friendly - they don't allow much in the way of self-service (again something they say they do).
- On a prior solution, we spent about 20 minutes getting team members into the systems. On ADP Workforce Now (WFN) we spend about 2.5 hours per person and then another few hours a week trying to work through issues with the system.
To be perfectly frank, the payroll side of this solution works and our payroll person is happy. I went back to ADP because of the pressure from our finance team and have regretted it everyday. It is horrible. I have used UltiPro and Paylocity and I recommend UltiProp all day, every day.