ADP Workforce Now Review
October 07, 2016

ADP Workforce Now Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now (WFN) for our entire company. Their implementation teams leave a lot to be desired. We are almost real time between HR, Pay, and Time, but still not quite since we use Enterprise eTime through ADP and not their generic time and attendance. We are also good as long as we don't have any issues. We used to be assigned to a Client Service Team (actually we still are but rarely get them when we call in) who at least were familiar with our company, but for a little over a year now, we call in and you get some random person that doesn't really know your company setup and you have to train them on how to do their job. It's really frustrating.

Pros

  • Version 11 is definitely more user friendly.
  • You can create a wide variety of reports.
  • Dashboard.

Cons

  • Setting up security is challenging unless you have a simple set up with not many layers of access needed
  • It gets the data our employees need about their pay and benefits to them, and gets us paid correctly and on time.
We are still reviewing. We have so many modules with ADP now, it's hard to get away from them. But we are seriously looking in 2017.
You can definitely access most data in their ADP Reporting, but in the Team Org Chart you cannot see people that report to the people under you. So you can't really view your entire team if that's the case.

ADP Workforce Now Feature Ratings

6.4
Employee demographic data
8
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
2
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
8.3
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
5.0
Approval workflow
2
Balance details
8
Annual carry-forward and encashment
Not Rated
7.0
View and generate pay and benefit information
9
Update personal information
5
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
4.0
Report builder
9
Pre-built reports
2
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Janelle Cooley | TrustRadius Reviewer
    Janelle Cooley
    commented 8 years ago
    I see that you have some concerns with the modules. Please let us know if we can help in any way or you would like us to get our service leadership involved.

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