February 21, 2017
Score 7 out of 10
Overall Satisfaction with ADP Workforce Now
We use ADP for payroll services currently, but are working into benefit enrollment, and review processes. This is being used by our entire organization. It has consolidated our payroll processing, reviews, new hire process, and benefit enrollment. It took a lot to get it set up, but we have gotten great reviews from our grantors about the reporting we're able to provide due to our work with ADP.
- Time keeping
- Payroll journal entry export
- Smooth new hire processing
- Implementation is very challenging, especially if you have grants.
- The payroll export does not tie exactly to the penny to what is withdrawn from your bank account.
- Required training is not as useful if you have anything different about how you process payroll.
- ADP has prepped us for the upcoming FLSA changes.
- We were able to streamline enough payroll and HR services that we could reduce staffing.
- We just got audited by a grantor, and they said how we have our payroll laid out, partially with ADP, was very easy to follow. It was nice to get a great and easy audit.
Both have pros and cons. ADP at least has better service overall, in that we can call for help when needed. Abila's payroll module was nice because it was integrated with our accounting software, but it was challenging to alter benefits from year to year. ADP was challenging to make the annual changes because most of them can't be done by the user, and they have to be done by calling ADP.
[For] regular payroll, with minimal departments it probably works just fine. The more complicated your payroll is, the more challenging it is to work with ADP's system. We have a number of cost centers and funding sources we have to track, along with an eight segment chart of accounts, and whenever we have to make changes or add something new we have to call several times to get to someone in the call center who knows how to work with what we do.