Workforce now... some strong capabilities, but reporting could improve
June 14, 2018
Workforce now... some strong capabilities, but reporting could improve
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We utilize Workforce now for all of our Time and Attendance tracking and reporting. This allows us access to specific data for the clock in and out times, tracking overtime, and coordinating the various shifts we have across 3 work locations. This also works well for us as we utilize it not only for shop clock in with fingerprint scan and 4 number pin but also for our office staff who clock in and out on their computers.
- We like the simplicity of the system as one of it's best aspects. All of our hourly employees clearly understand how it works. Enter a code, press the fingerprint pad, and you are off. For those in the office, we have a link right off of our Intranet, so you log in, click the link, then click the Log Me In button. Ease of use and ease of explanation for temps and regular employees alike is of importance to us.
- Not only is the log in feature easy, but we also have several times a day where employees in our shop are working in one department and need to then work in another department. The logging in and out of different departments couldn't be easier. Just use the fingerprint scan, select the new department, and go. We are pleased that teaching new employees about this feature is very simple.
- We also track time for our temps, even though we don't pay them through our ADP payroll system. This too is straightforward and simple. We set up a couple controls differently, but this way we can track the hours worked by temps and regular employees alike for efficiency and cost perspectives. We are pleased with how this operates.
- One aspect that could use some improvement is the reporting aspects. We have found that not every field works in conjunction with every other field for reporting, so we can't just say we want this, and this and this together on a report. Sometimes we have found we need two reports run and then we need to combine them in Excel with V-lookups. The data is correct, but it would be better to have easier reporting capabilities.
- The customer service could be better in some areas. We used to call an 800 number but were then told that our account was "large enough for a dedicated team". We were then assigned an account rep. The problem is that the account rep was rarely around to take our calls, and many of our calls were things that needed to be addressed quickly (problem with a code in payroll, etc). We couldn't wait two days to hear back if we are submitting payroll today. Even though there is a team that helps the account rep, more often than not we hear that they will need to leave a message. We don't have many issues where this comes up much more, but when it does it is an inconvenience.
- We have been able to utilize this aspect of pay to track hours well. We are focused on how to get the most out of our employees in a good way. We are constantly looking at hours per units and how we can improve. Comparisons month over month or week over week allow us to better manage our time worked.
Our HR team has saved time, but I'm not sure how much. - The ability to run reports with accurate data is a great tool. We utilize this well and this has allowed us to make good decisions regarding time management. The drawback is that we sometimes need to run additional reports to combine data that we want for one report. If ADP Workforce now could find a better way to pull data easier for a variety of reports, we would be able to save additional time as a team.