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Powerful solution for medium to large companies
July 22, 2019

Powerful solution for medium to large companies

Karen Haynes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for time & attendance and payroll. We also pay partners and 1099 doctors. We are getting ready to implement onboarding and recruitment. We use Makeshift for scheduling.
  • Time clocks at remote locations.
  • ADP feeds into Makeshift for easy scheduling.
  • Store employee documents in the cloud.
  • I was told for over a year that I couldn't get a payroll report broken down by clocked in location. I finally found someone to help with this, but it was frustrating that so many customer service people in multiple departments had no idea how to do this.
  • You have to manually update Makeshift for every newly added employee.
  • Corrected W-2 process is unnecessarily complicated.
  • No online chat. You have to call for support and wait times can be long.
  • Unknown
I’m not in HR. - This isn't quantifiable because we have always used ADP Workforce Now.
I think it's more than most smaller companies would need, but if you have multiple worksites or need online timeclocks, it's great. The ability to recruit and onboard via ADP Workforce Now is a huge plus, and these are reasonably priced options. If you know how to do payroll taxes, I'd recommend doing your own rather than have ADP do it for you.

ADP Workforce Now Feature Ratings

8.2
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
5
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
9.3
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
8.3
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
5
9.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
7
Asset Management ()
Not Rated
9.0
Report builder
8
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
7
Performance improvement plans
3
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
3.0
Individual goal setting
3
9.6
Job Requisition Management
8
Company Website Posting
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10