Patty's Pondering
June 20, 2019

Patty's Pondering

Patty Botten | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is used across our whole agency, including time and attendance. We have many different departments so using Workforce makes it easy to track departments and money spent in each. It simplifies payroll and making sure all taxes are paid in full and on time. It, at times, has caused us problems in the implementation of varying rates and the difficulty of making sure we are getting folks paid the correct amount of wages.
  • Timely and accurate reports
  • For the most part, people we have worked with are knowledgeable and easy to work with.
  • Dependable delivery service.
  • Make the ability to add different rates easier and more user-friendly.
  • Adding functions is sometimes costly so we tend not to add products that we could use.
  • Keeping employees
We don't have many of the Workforce Now products, just payroll and SSTO time.
We are currently looking at Pressgold as a possible new payroll provider. Comparing price and product.
When I call in for help they are very ready to be of service and follow thru with what we need to do. Friendly and don't make you feel like you are a complete moron. I like to have the ability to add variable rates and it doesn't work well for that.