Do not use ADP if you like to spend all day doing payroll!
Updated August 30, 2021

Do not use ADP if you like to spend all day doing payroll!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for payroll, processing our reimbursements, and our 401k benefits. It is used by all of our employees bank-wide. Using ADP Workforce Now helps us to provide a smooth process from running payroll, to open enrollment, to our 401k all in one place for employees to go to. The mobile app is very user-friendly and a very neat tool that employees can use.

Pros

  • New Hire & Termination Wizard is a really cool & smooth process.
  • Love the chat feature on the Benefits section.
  • ADP Mobile App is really cool. Ability to clock in & out, review and approve timesheets, view 401k balances, take out loans, and change contributions.
  • Garnishments are taken care of for us, so we no longer have to mail out checks.
  • Payroll reports are available immediately.
  • The Bridge is a great and very helpful tool.
  • Customer service is awesome! I have never encountered a problem that they weren't able to help me resolve.

Cons

  • Scheduling could be a little better. If they had color coding and the ability to print out the notes on the schedules, that would be great.
  • They do not directly offer expense reimbursements. We have to use a 3rd party that feeds into ADP.
  • A chat feature would be awesome. Not just on the benefits side, but overall.
  • Clock IN/OUT feature could be more accessible on the desktop, or more similar to the app would be great.
  • We used Open Enrollment through ADP Workforce Now for the first time this past year. We loved it. It was a smooth process and eliminated all the paperwork. Employees were able to sign up for their benefits on their own.
Our HR team has saved time, but I'm not sure how much.
The one thing that immediately stands out is definitely the customer service. ADP is very helpful and always has a solution. Payroll reports are available to us immediately. There is no waiting period.
The Hiring/Termination process is really smooth and straight forward, but when trying to schedule employees, it does not print out the notes. It would also be great if employees within the department would be able to view each other's schedules.

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

COVID-19 Response

ADP was up to date with FFCRA and the PPP loans. ADP was on top of everything as far as the payroll codes and the set up of the codes. They did have long wait times on the phone though. When I needed support, the wait would sometimes be 2 hours. The panic and anxiety would definitely kick in on payroll days with this type of wait.
I did not handle anything to do with the PPP loans.
I did not use any of these tools. I did use the Bridge a lot though.
Our employees love the mobile app. It's user friendly and they use it to update their information and for their retirement accounts as well.

ADP Workforce Now Support

ProsCons
Good followup
Problems get solved
Support cares about my success
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
No I did not. I didn't know ADP offered premium support.

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