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Strong tool, but pricey
Updated August 30, 2021

Strong tool, but pricey

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now as our primary HRIS tool. The tool is used enterprise-wide, with all employees in the organization using it to track their paychecks and paid time off.
  • Good data warehouse for HR
  • Intuitive PTO request and approval process
  • Reporting can be challenging at times, data won't appear, or custom reports randomly fail
  • PTO reporting is not intuitive
  • Easy to manage benefits enrollments
  • Compensation dashboard looks intuitive
Seems like you can use ADP for a large organization or a very small one.
  • AS400
  • Outside benefits vendors
Occasionally communication breaks between ADP WFN and other systems, and we have to get support to repair.
They all are pretty much the same. It's about who has the best bang for the buck. ADP seems to have very expensive add ons with no "all in one" package. I see my organization's bills for ADP and I feel like we're being taken to the cleaners with the cafeteria-style options.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

In most cases, I engage the support team and they are incredibly knowledgeable and able to get us pointed in the right direction. Normally we start with our account manager, but if she's busy we have access to the support team.
It is a good tool for an employee HR Information System. You can house standard information and give managers tools to manage their people.

ADP Workforce Now Feature Ratings

8.3
Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.8
Pay calculation
9
Support for external payroll vendors
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Salary revision and increment management
8
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Asset Management ()
Not Rated
7.5
Report builder
8
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
7.8
Performance plans
8
Performance improvement plans
8
Review status tracking
9
Review reminders
6
Multiple review frequency
8
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
Recruiting / ATS ()
Not Rated

COVID-19 Response

I felt they did well. We were able to reach a support representative when needed. Our account manager was always an email away if the matter wasn't urgent. During our open enrollment, we were assigned an awesome support member who improved our system for future open enrollments.
We did not need ADP Workforce Now with assistance in helping out business navigate the transition back to work. Unfortunately, we did not utilize their resources.
We did not use these tools. We were aware of their existence, but we were setup for success on our own and didn't need their resources.
Employees really like the mobile tool. Many use it to view time cards, and some use it to submit time off requests. None of our 1200 employees have indicated they did not like the tool. It's great.

Using ADP Workforce Now

1200 - All employees for individual review of records. Supervisors for review of their staff. HR and Payroll as a HRIS system.
  • Employee HRIS
  • Paid Time off Tracking
  • Reporting
It's so pricey and time consuming to change systems. And it's pricey to keep with various cafeteria style pricing.

Using ADP Workforce Now

It has it's quirks from a speed perspective with every update they put out. It's never consistent on what speed issues occur after the last update. It's always one section will guarantee lag after an update.
ProsCons
Like to use
Well integrated
Quick to learn
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Quickly viewing employee work and personal profiles
  • Paid time off reporting
  • Paid time off individual review
Yes - Pretty intuitive