Item: ADP Workforce Now
Rating: 9
Author: April Hetrick

Use Cases and Deployment Scope

We currently use ADP for our W2 employees.

Pros and Cons

Self service - Employees are able to make most changes.
Paperless - Everything for the most part can be handled systematically.
Reporting - System reporting vs manual reporting.

Customer Service - If they aren't able to answer your question, see who can.
Customer Service - When you correct an issue don't tell people you're not able to trace how it happened.
When calling in, please fix the request for entering the first four of your last name. Doesn't work for anyone here.

Return on Investment

Going paperless saves time and money, and reduces paper waste.
Self service- A win/win for both EE and ER changes.

Time Savings with Workforce Now

I’m not in HR.

Alternatives Considered

We aren't currently looking at other payroll companies.

We currently only use ADP for our W-2 employees. It's a one-stop-shop for most of your payroll needs, but when using the setup wizard for a new employee, the wizard could be tweaked a bit. Being able to put in the direct deposit date and seniority level would be nice features.

One Stop Shop

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Time Savings with Workforce Now

Alternatives Considered

Other Software Used

Likelihood to Recommend

ADP Workforce Now Feature Ratings