Item: ADP Workforce Now
Rating: 10
Author: Roberta Senecal

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

ADP Workforce Now is our payroll and HR system of record. While all employees are able to view their Pay Statements and Benefit Enrollments through ADP WFN, we do not have Self Service. We do have 4 HR professionals who use ADP for all benefits and New Hire entry, and then there are 2 people in our Payroll Dept who enter all Employee Information, changes, batches etc.

Since we are an engineering and architectural firm, we do project-based accounting. Every week we import approx. 420 timesheets to populate a batch, which is how our employees are paid. From the President and CEO down to our entry-level interns, everyone is coded as hourly, so we depend on these imports from our accounting system of record, which is Deltek Vision.

Pros and Cons

Pros

Importing data from our other system makes everyone's life so much easier. From rate changes to weekly hours and PTO hours.
Customer Support. I have a great account rep, who I can call with any type of problem or question and she always helps me resolve it.
Ease of use. Maybe because I have been using ADP for 20+ years, it all makes sense to me and even the changes are easy to follow due to great communication.

Cons

Communication about downtime. I wish there was an easier way to know when ADP is down and the estimated length of time it will be down so we can plan accordingly. Right now, I depend on the Bridge and hope that someone from ADP gives us good information. But usually, they update every two hours and say check again in a few hours. That doesn't help when you have to transmit a payroll.
Maybe not do an upgrade every month. Things tend to get a bit messed up when they upgrade.

Return on Investment

While ADP is costly, I think the peace of mind that we are paying employees correctly and on time is huge.
When I do have a tax issue, it is nice to have professionals to help me through whatever needs to be done.
It is nice to have the tax service and your WGPS.

Time Savings with Workforce Now

I’m not in HR. - I work on the Payroll side of ADP Workforce Now.

Alternatives Considered

SuccessFactors Employee Central

While SuccessFactors is great for the HR side, we never used it on the payroll side. ADP was a much better, more robust product.

Other Software Used

Deltek Vision, SAP Business One, Oracle PeopleSoft HCM

Likelihood to Recommend

I think ADP is the complete package and the Gold Star Standard of payroll systems. I am sure it is hard to implement, as is any other system. I would be honest about some of the difficulties we have had over the years, but overall I think the system is great. I would let them know it is a very robust system and that they should take the time to be trained properly at implementation to use all the features that they can. On the downside, I do miss the face to face classroom training. I learn better in person when I am not distracted by everything going on in my office. I wish my assistant had the luxury of a classroom course.

ADP Workforce Now Feature Ratings

Comments

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