It could always be better...
February 19, 2020

It could always be better...

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is used across our entire company. We use it to handle all payroll and many of our benefits.

Pros

  • It is able to retain an employee's entire history with our company.
  • It allows our employees access to their pay stubs and annual statements at their convenience.

Cons

  • There are silly things that we can't do, that we should be able to do, like change marital status for state tax purposes.
  • The PTO and Reset year functions are senseless. This should be an automated procedure, and not have to be done manually for each employee.
  • It allows us to keep and track all employee history as we are in an industry with a high turnover rate.
ADP Workforce Now is great for storing all of our employee's information. Functionality is lackluster at best. I think that until some of the shortsighted and simple bugs are fixed, I don't know if ADP could serve us well should our company continue to grow. We are continually looking into other means.
  • ADP ALine Tip Card System
All employees are issued a tip card through ADP ALine. It's foolish to have to log into a completely different system to manage this, and the fact that ADP Workforce Now and ALine files don't update simultaneously is nonsensical.
ADP Workforce Now is great at storing information. However, its functionality is lackluster. I have to go through several security codes daily when updating information. Maybe once a day would be manageable. ADP Workforce Now makes it difficult to update records, as it has many trivial details that should absolutely be automated and doable without us having to contact ADP for support.

ADP Workforce Now Feature Ratings

8.5
Employee demographic data
9
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
8.5
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
8
1.0
Approval workflow
Not Rated
Balance details
1
Annual carry-forward and encashment
1
6.0
View and generate pay and benefit information
8
Update personal information
1
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
3.7
Report builder
4
Pre-built reports
4
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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