Workforce Now Review
February 20, 2020
Workforce Now Review
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We have tried to implement it across the whole organization for a company intranet portal to keep folks updated on company events, etc. We have used the talent sections for all employees and the system is clunky and hard to navigate often with many technical hiccups. It was put in place to address our concerns around performance management but it has just been a very expensive payroll processing tool.
You have to buy the total package otherwise you are doing a ton of administrative work pushing changes through manually. This applies to Workforce Now's tech-only platform. What I find most frustrating is the archiving of employees where if you terminate them, they still do not come off your bill but you have to do a few extra steps. Every time, it is a different issue. Then you have to unarchive them when its time to process W-2's so yet another charge. We had years of charges for employees who had been terminated as far back as 2014 when I started in 2019. This was thousands of dollars lost by our organization due in part to lazy hr staff from months past and possibly a lack of training from ADP on everything that they had to do. It's like running all the back-end tech stuff by yourself.
You have to buy the total package otherwise you are doing a ton of administrative work pushing changes through manually. This applies to Workforce Now's tech-only platform. What I find most frustrating is the archiving of employees where if you terminate them, they still do not come off your bill but you have to do a few extra steps. Every time, it is a different issue. Then you have to unarchive them when its time to process W-2's so yet another charge. We had years of charges for employees who had been terminated as far back as 2014 when I started in 2019. This was thousands of dollars lost by our organization due in part to lazy hr staff from months past and possibly a lack of training from ADP on everything that they had to do. It's like running all the back-end tech stuff by yourself.
- Payroll.
- Learning module.
- Tech and system functionality.
- Negative - Too much time doing back-end corrections to avoid errors and additional fees.
- Payroll processing is easier and ties in with electronic time cards.
ADP is definitely the best option of their competitors but it is still a system that needs work to be great or to really get business from other providers. The ROI isn't visible on specific ADP modules (tech only) but maybe on comprehensive services, the comp learning module is decent.