ADP Review
February 20, 2020

ADP Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used by the entire organization for payroll, timecard management, HR and benefits.
  • APP makes it easily accessible for users.
  • Relatively easy to learn as a new user.
  • Customer support isn't very helpful.
  • The Bridge should be a guide/extra resource, not the main tool for support.
  • We can now quickly process new hires.
  • Clear Company Performance Reviews
  • WageWorks FSA/COBRA
The integration team was very helpful and kept us well informed throughout the process.
Compared to SAP, Workforce Now is very simple to use. However, I am missing some of the features that SAP had.
The HR/benefits module is not up to par. There are many new systems that are easier to use and better support Human Resources as a whole.

ADP Workforce Now Feature Ratings

Employee demographic data
3
Employment history
1
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
2
Pay calculation
6
Support for external payroll vendors
6
Benefit plan administration
5
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
7
Approval workflow
4
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
7
Update personal information
7
View company policy documentation
7
Employee recognition
1
Report builder
2
Pre-built reports
1
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1