Item: ADP Workforce Now
Rating: 9
Author: Jimmy Mangold

Use Cases and Deployment Scope

We use ADP Workforce Now for Payroll, HRIS, Benefits, Recruiting, and Performance Management. Its primary function is to relieve some of the burdens on our HR Department by providing a one-stop-shop for all of our separate functions and reducing the need for multiple separate programs to accomplish the same tasks.

Pros and Cons

Benefit Enrollments - The fact that the employee can complete their enrollments and then have those feed to their benefits profile, once approved, and to have the deductions post to their payroll profile without manual data entry.
Automatic updates - Always being on the current version of the platform without a special upgrade.

Updates are not always thoroughly and will result in some features not working correctly after update.
Some of the customer service representatives do not understand that you know what you are doing, and will make you repeat the same trouble-shooting tips, multiple times, before they will work to resolve the issue.

Return on Investment

Utilizing ADP for multiple areas of HR has reduced the amount of time spent on tasks and helped to reduce headcount.
Payroll processing is constantly improving, which allows for time to focus on other tasks.

Scalability

We have gone through multiple changes in size with ADP. Having as many as 700 employees across three company codes, and then selling one company and reducing the size of another, resulting in an employee count of 320. We have recently acquired another business and added another company code and are around 400. Workforce Now has easily accommodated all of these changes.

Systems Integrated With

ADP has connection files for all of our benefit vendors. This ensures that the vendor always has the current enrollment information for our population.
Our LMS connects to ADP as well. This allows for a single sign-on, and our employees do not have to remember a separate login and password.

Connection file tasks are usually completed by the vendor and ADP together, with little help from us.

Likelihood to Recommend

I think the product is great once it is up and running, and if you have someone available that is either experienced with the product or can easily adapt to a new product on staff. However, the employees available are not always very knowledgeable and it can be difficult to resolve issues. I generally only need to speak to ADP if there is an issue that I just don't have the access to correct, and I do end up frustrated when the person that does, is not technically adept enough to handle my issue.

This system is not for everyone, but is good once it is up and running

Overall Satisfaction with ADP Workforce Now