HR department of one? This is the product for you!
Updated September 23, 2021
HR department of one? This is the product for you!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
Our entire organization uses ADP Workforce Now. We use the Time and Attendance module heavily, and we also use it for annual reviews and employee document filing.
- The Time & Attendance module is incredibly easy to use and offers real-time updates within the app.
- The attendance portion of the Time & Attendance module could use a major overhaul. It tracks points easily, but only calculates time late, and it does not calculate minutes late from lunch or a break. That requires a manual override.
- Our investment in ADP Workforce Now has saved us from having to hire a second person in our department.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
Yes
Did implementation of ADP Workforce Now go as expected?
Yes
Would you buy ADP Workforce Now again?
Yes
ADP Workforce Now Feature Ratings
COVID-19 Response
They had a lot of great resources, but almost everything was self-implemented. I had to be on top of watching for updates to make sure we were taking advantage of everything that was available to us.
The resources are great. However, since we don't utilize every aspect of ADP some of the reports for PPP needed a lot of manipulating.
We did not base any of our hiring decisions on COVID, we based them all on workload need.
It is AMAZING. We transitioned to online benefit enrollment and ADP 401k during 2020. It took a huge load off of our HR department and all of our employees loved how easy everything was.
Using ADP Workforce Now
- Ease of Use
- Central Processing
- Access for Managers and Employees
ADP Workforce Now Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
We did not purchase premium support. We use basic features of ADP and regular support has always come through for us.
Always! Whenever I have reached out to ADP the support has been amazing. One time in particular, I remember I was trying to run a quickcalc on a check and needed the end result to be a particular net number. Support helped me figure out why my taxes were calculating at outrageous rates and got the issue resolved.