HR department of one? This is the product for you!
Updated September 23, 2021

HR department of one? This is the product for you!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Our entire organization uses ADP Workforce Now. We use the Time and Attendance module heavily, and we also use it for annual reviews and employee document filing.
  • The Time & Attendance module is incredibly easy to use and offers real-time updates within the app.
  • The attendance portion of the Time & Attendance module could use a major overhaul. It tracks points easily, but only calculates time late, and it does not calculate minutes late from lunch or a break. That requires a manual override.
  • Our investment in ADP Workforce Now has saved us from having to hire a second person in our department.
Whether you have 5 employees or 5,000 employees, this platform will easily handle and manage them all.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Customer support for ADP is GREAT. However, I've had a problem with communication errors with their overseas support just not understanding a more technical question. Just be patient and ask to be transferred to stateside support.
I think ADP Workforce Now is great for small and large businesses alike. Whether you have 5 employees or 5,000, the platform makes it easy and seamless to manage employees.

ADP Workforce Now Feature Ratings

Employment history
7
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Performance plans
9
Performance improvement plans
8
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
8
Performance tracking
8

COVID-19 Response

They had a lot of great resources, but almost everything was self-implemented. I had to be on top of watching for updates to make sure we were taking advantage of everything that was available to us.
The resources are great. However, since we don't utilize every aspect of ADP some of the reports for PPP needed a lot of manipulating.
We did not base any of our hiring decisions on COVID, we based them all on workload need.
It is AMAZING. We transitioned to online benefit enrollment and ADP 401k during 2020. It took a huge load off of our HR department and all of our employees loved how easy everything was.

Using ADP Workforce Now

  • Ease of Use
  • Central Processing
  • Access for Managers and Employees
We love Workforce Now. It's easy for our managers and employees to use. It centralizes a lot of HR functions for us. It has been a lifesaver for our growing company and HR department of 1.

ADP Workforce Now Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
We did not purchase premium support. We use basic features of ADP and regular support has always come through for us.
Always! Whenever I have reached out to ADP the support has been amazing. One time in particular, I remember I was trying to run a quickcalc on a check and needed the end result to be a particular net number. Support helped me figure out why my taxes were calculating at outrageous rates and got the issue resolved.