Good system with good customer service
February 24, 2020

Good system with good customer service

Kristi Schneider | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for our HRIS and payroll. Employees have access across the company.

Pros

  • Timecards.

Cons

  • When you go to upload a file into someone's Cloud file it would be nice to still see the person's name on the screen so you can double-check you are in the right person before you do the final upload.
  • Make it more obvious how to upload a file to the resources page.
  • One system for HRIS and payroll has really helped us manage the workflow. I don't have any hard numbers but it has made things much easier.
We've never had a problem with scalability, adding new employees and transferring new groups of employees is easy. Not that we are looking to add a large number of people at once, but I am comfortable the system could handle it.
  • Vision Benefits of America
So far we haven't had to be involved, the tech teams at each company have handled everything, so it's been easy!
ADP is easy to use for the most part and the customer service is pretty good. I do find, however, that often I have to call customer service 3 times for the same questions and then take the most popular answer as the right answer.

ADP Workforce Now Feature Ratings

8.1
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
8.7
View and generate pay and benefit information
8
Update personal information
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.5
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.3
Job Requisition Management
8
Company Website Posting
Not Rated
Publish to Social Media
8
Job Search Site Posting
Not Rated
Applicant Tracking
7
Notifications and Alerts
10

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