Item: ADP Workforce Now
Rating: 7
Author: Verified User

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

ADP Workforce Now is currently being used for payroll and basic HRIS functions across our entire organization and at our parent company.

Pros and Cons

Pros

Good customizable report options and fairly user friendly.
The self-service platform is robust and user-friendly. Employee ability to make notes on time cards cuts down on paper exchanges.

Cons

Navigating between screens for a single employee is clunky and requires a lot of drop-down menus and expanding screens.
The website seems to time out or loads improperly frequently requiring a logout and log back in to reset.

Return on Investment

Reduces liability for ACA Compliance.
Increases accuracy with payroll.

Scalability

ADP stays on top of HR and payroll compliance issues, and is constantly expanding services offered.

My last employer switched payroll services from ADP to iSolved due to issues with the assistance with troubleshooting. They kept the 401K in the ADP platform and was a nightmare to maintain. The new payroll company had to manually build a file converter to generate a file format that the ADP platform would accept on upload. There was no internal checks and balance built into the process, it all had to be done manually. When we had issues with incomplete file uploads and impounds not being taken or being taken twice, the customer service experience was horrible. We attempted to fix issues for months to no avail and eventually decide to move to another recordkeeper. Even with a looming end date, ADP did nothing to assist with correcting the issues we had, including issues with our 5500, and handed off the fund without even briefing the new company on the status of the issues. Then our designated client support person insisted that we needed to address our concerns to general customer service instead of them since we were no longer an active customer. We were charged $1800 for legacy support service, and they did nothing to troubleshoot the issues either.

Alternatives Considered

The company I'm currently with uses ADP predominately for payroll services and independently uses other programs' health benefits administration, performance management, client management, 401K, etc. This is partially due to cost and industry-specific needs being better served elsewhere, and it's feasible currently due to our relatively small size. ADP is an industry leader in payroll services and suites our current needs well. Overall, I would consider being on par with UltiPro and Paycom that I've used previously, and slightly more streamlined than iSolved.

Likelihood to Recommend

ADP is a decent payroll system and offers a wide array of services. The scheduling assignment module is beneficial but works best for staff that has a set schedule as opposed to variable shifts. From previous experience. The system can be integrated with other providers that better fit your needs (for instance, using a different host for benefit enrollment or 401K management), but managing the system like this is an extremely convoluted process and the customer support experience in trying to troubleshoot is lackluster.

ADP Workforce Now Feature Ratings

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ADP Workforce Now Review