ADP Review
November 05, 2021

ADP Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for payroll and new hires. We are also transitioning to time and attendance which will help the company save time and cut back on time theft.
  • New Hire
  • Benefits
  • Payroll
  • ADP could be more personal with their clients
  • It has made everything more organized
We do not utilize this in our ADP experience.
  • Time and Attendance
We are currently in the process of adding time and attendance.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

The payroll company we used before was more hands-on with their clients. With ADP you have to do more, you have a support person but they will just copy and paste how to do something.
ADP Workforce Now website is very organized and easy to navigate. The only thing that is not the best about ADP is their customer service. I feel like once they get your business they step away from your account. They are more hands-off and you have to do a lot.

ADP Workforce Now Feature Ratings

Employment history
10
Workflow for transfers, promotions, pay raises, etc.
10
Pay calculation
9
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Job Search Site Posting
Not Rated