ADP Workforce Now Review
August 31, 2021

ADP Workforce Now Review

Carmen Kamm | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is used for time clock keeping, timecards, payroll processing, and payroll reports.
  • Keep track of different departments worked
  • Computer friendly
  • Report writing capabilites
  • They experience long wait times on hold for phone calls
  • They have an update almost monthly that changes where to find things
  • Saves on time for payroll person to process payroll
  • Compliance features are helpful
  • Tax filing and W-2 processing are nice to not have to do in house
Web-based software is convenient for all sites to use. [You're] able to upload messages to the home page for all to see. Easy to use [the] system for clocking in and out. They do have a lot of upgrades which they perform mostly on weekends. Compliance and security features for making personal changes are good and safe.
  • Excel and Word documents
  • PDF report generator

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

They are easy to work with and understand. The Bridge is a helpful area within their web page to go to for answers and questions. Have never had a problem with a special request for payroll processing (not stuffing in envelopes or sealing). [There are a] variety of reports that can be ran or reports that you can design.
[ADP Workforce Now] is easy to work with, [you] usually get a representative on the phone that is helpful and knowledgeable. You do experience high wait times which is no fun. They have an area on the platform called "The Bridge" which is helpful to answer questions and see what other people are experiencing for issues or questions on changes and where to find things.

ADP Workforce Now Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
5
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
8
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
9
Employee recognition
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
8
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
8
Applicant Tracking
7
Notifications and Alerts
7