Item: ADP Workforce Now
Rating: 9
Author: John Bevilacqua

Use Cases and Deployment Scope

ADP Workforce Now is being used by the payroll, HR, and benefits personnel. The application helps us manage our payroll process, and it affords us valuable information and monitoring for our benefits. Also, it allows us to meet the reporting requirements for the Affordable Care Act.

Pros and Cons

Employee file maintenance - this feature which allows for archiving of employees is invaluable.
Report capability - we can access and generate reports very easily.
Providing history of employee file changes such as salary history.

The reporting feature is improved, but it is sometimes cumbersome and difficult to use.
The ACA tracking has been a problem with us for the two years that we have used it. I have been forced to manually adjust all 1095-C forms each year.
Pricing is a bit more expensive than I would like. The Benefits application is especially pricy for our needs.

Return on Investment

The application has facilitated our payroll processing and work flow.
The price of the application is much higher than I would like.

Alternatives Considered

Paychex Flex

ADP provides greater support for our payroll due to the volume of different unions, pay scales, and work rules that we deal with. Also, it appeared to offer better functionality for the Affordable Care Act reporting.

Other Software Used

QuickBooks Enterprise Solutions, Microsoft Office 365, Microsoft Office 2016

Likelihood to Recommend

For employees working remotely, the ADP portal is especially helpful and useful. Also, the direct internet access for previewing weekly payrolls and making any changes works very well. Lastly, because we have many different departments based on geographic location and union type, we find the management reports to be very useful. ADP Workforce is probably not well suited for employees of less than 50 due to the price.

ADP Workforce - A Candid Review

Overall Satisfaction with ADP Workforce Now