Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ADP [Workforce Now] to process the company payroll; we are in the process of implementing the HR module and will be using ADP [Workforce Now] for onboarding and all other HR functions. ADP [Workforce Now] has allowed our company to consolidate multiple functions that were being handled with several vendors. ADP [Workforce Now] also provided our company the ability to streamline many internal processes.

Pros and Cons

Payroll
Reporting
Consolidate tax functions

[An improvement would be] uniform instructions from customer service.
[Improving the] phone system by allowing customers to reach ADP consultants directly, instead of always receiving voicemail and waiting for return calls especially during implementations.
[It would be helpful if a] grace period [was] added for submitting payroll (30 minutes past the deadline would help a lot).

Return on Investment

ADP [Workforce Now] has made payroll more streamlined.
The auto pay function should not be a default.

Scalability

I really like the design of the site.

Systems Integrated With

Principle - 401K

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Overall, the support team at ADP is good, but you can get multiple solutions for a task depending on which customer rep you speak with and I believe this should be more uniformed.

Likelihood to Recommend

I don't make recommendations to colleagues unless my opinion is solicited. But if I knew that a colleague's company was really struggling with their Payroll or HR departments and it was related to the product/vendor they were using, I would suggest that they contact ADP just to have a conversation and see if ADP would be a good fit for their situation.

ADP [Workforce Now] Payroll/HR Review

Overall Satisfaction with ADP Workforce Now