Honest ADP Workforce Now Review
April 18, 2025

Honest ADP Workforce Now Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now has been and will continue to be an asset as it has the ability to scale and grow with our company. We use the system are our HRIS, payroll, time keeping, performance reviews, housing employee documents, recruiting, customized onboarding, and more. Something that ADP was able to address for our company, is the ability to have two sibling companies housed in our ADP account. Employees of each company are able to have their own branded experience and access to ADP Workforce Now, while allowing payroll, time keeping, and benefits to be run in the same place on the backend.

Pros

  • Integrate different information modules, which limited the need to enter information in multiple places.
  • ADP Workforce Now is pretty intuitive for our managers, very little training was needed when we moved to ADP.
  • ADP actually listens to product feedback. I have had several instances where I saw ADP make a change that I had submitted feedback about, and also times where ADP reached out in response to feedback to get further insight into my experience.

Cons

  • Having more capability built into the talent pool and recruitment module. I will say that I was on a call with ADP to get insights about improvements they are working on in this area.
  • Creating the ability for employees to submit time card edits to their manager for approval. Currently, if the system catches that there was a punch missed it will prompt the employee to make a correction - or example if the first punch an employee made was Out for lunch, the and the system will assume that there is a missing In to start work punch. However, if the system didn't catch that there might be an error - employees can't submit a correction for approval. Right now the only other options is to allow an employee to make an edits without any approval.
  • More capability when it comes to sending out documents that require employee electronic signatures - such as filter to select who to send the document to, the ability to easily pull a report to see who still needs to sign the document, and a way to send out a reminder Only to the people who haven't signed. Right now you can send out documents, but have to manually follow up/sent reminders.
  • Simplified / Improved reports. While ADP is known for their reporting, it sometimes can be difficult to find a report that contains the information you want, or when creating a customer report, there are so many options it can be difficult to quickly get the information you are looking for.
  • It has increased the ease of onboarding employees
  • It has made some administrative functions easier for front and mid managers
I think ADP Workforce Now is very scalable and can easily grow with a business. I don't give it a 10 as I do think it can be easy for people who aren't sure of the growth road map of the company to set up their account in a way that won't support their overall growth. Thankfully, we did not have this experience, but have seen another entity end up in a situation where it would probably be easier to start from scratch.
  • COBRA - HealthEquity Wage Works
  • Medical Benefits - United HealthCare
  • Dental and Vision Benefits - Mutual of Omaha
The integration process was fairly easy, although it did take a longer time than expected. I will also point out that some integrations will not be available if you have a less than 50 employees or still fit into that small company category.
Our company was with Paycom and while it was very customizable - it required a lot of manual entry / management - often in multiple places within the system. Paycom did not offer the ability to easily scale that we were looking for - they also did not have a clean solution for brother/sister or parent/subsidiary company organization. When searching for a new system we looked into Paychex and found it to be very similar to Paycom. While ADP Workforce Now is not perfect, it does add value - particularly in having a monthly payroll fee, vs a fee for each payroll run (like we had at Paycom). It is a good system and they are continually trying to improve it.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

ADP's bad rap for customer service was one of the hesitations about moving to this system, but we were assured that support had improved. We have had a mixed bag with support - while we have an "assigned representative" they are not always available or timely with their reply. Reps are assigned to specific companies, but the next available rep or rep on a specific team, will take the next call in the Que. While this can lead to quick response times when calling, it means that tickets often have slow replies. So far with ADP we have had 2 or 3 support reps - one who was awesome and got back to us super quickly, and one that I rarely if ever got a reply on a ticket.
ADP Workforce Now for a long time was a "big company" software solution, but not friendly to smaller businesses. They are actively improving their systems to accommodate small and mid sized businesses - which is a good fit for a growing business. I would probably not recommend ADP Workforce Now for a very small company or one not looking to expand quickly - there may be more user friendly systems at a better price point.

ADP Workforce Now Feature Ratings

6.4
Employee demographic data
10
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
3
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
5
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
6
Reimbursement management
Not Rated
8.3
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
7
8.3
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
7
Asset Management ()
Not Rated
5.5
Report builder
5
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
8.2
Performance plans
9
Performance improvement plans
8
Review status tracking
8
Review reminders
6
Multiple review frequency
10
Succession Planning ()
Not Rated
9.0
New hire portal
8
Manager tracking tools
10
8.5
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
7
Performance tracking
7
5.8
Job Requisition Management
6
Company Website Posting
8
Publish to Social Media
3
Job Search Site Posting
6
Applicant Tracking
6
Notifications and Alerts
6

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