Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Across whole department. It is our employee database and employee portal. We use it for reporting, employee information, performance reviews and more. It's extremely helpful to have everything we need in one place. The app is used by our employees and they're even able to enroll in benefits over their phone. It's extremely user friendly and easy to help employees.

Pros and Cons

Employee portal
Time and Attendance, PTO
Performance Reviews

Login is a little clunky
When on a browser on phone, the website is not phone-friendly

Return on Investment

Employee self service with the portal - positive
App accessibility for employees - positive
Virtual performance reviews - positive

Scalability

Good, easy to scale for exempt, vs non-exempt, vs professional non-exempt. Easy to use across departments and easy to train new supervisors handling timecards, payroll, and employee data.

Systems Integrated With

iCIMS

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Quick responses from help team, either virtually or over the phone. Great resources for learning, and resources that we can give to our employees and managers.

Likelihood to Recommend

Extremely useful for virtual employee database, payroll, tracking employee info changes (personal or job related). Performance reviews are fantastic but the backend work is a little confusing if you're the one approving or running the review. User friendly for employee portal, easy to help employees figure out how to request PTO, see their pay statements, etc.

Great system

Overall Satisfaction with ADP Workforce Now