Item: ADP Workforce Now
Rating: 5
Author: Marla Shannon

Use Cases and Deployment Scope

Across whole organization
Time Clock, HR platform, Payroll

Pros and Cons

Responds timely with updates
Once Info in system, easy to access

Reporting platform TOO big and cumbersome. Not user friendly at all
Too many windows don't "speak" to each other, ie update info in Position, then have to go to Corp and update
When an emp terms, I wish the PTO/Holiday would auto clear out vs manually having to go in and remove

Return on Investment

Brought us into this century - we were paper before

I did not previously use this system, but our Sr. HR Generalist did, and I have been told Paycor was much more user friendly and did not require so much updating information in numerous areas. The platforms/pages "talked"/were synced much more efficiently

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Support Rating

Chat and phone are very good, but we tend to get a number of different answers.

Set up - HORRIBLE

Direct Representative - NONE

Likelihood to Recommend

I just find the system to be pretty cumbersome. So many different avenues do not "speak" with one another, and it is easy to miss an area that needs to be updated.
The reporting mechanism is awful!
I also find that when I connect with either the Chat or actually call, I get a multitude of different answers when seeking assistance. For example, the OE set up has/was been terrible. We have had so many different answers and different agents set up differently or incorrectly

First Timer

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Scalability

Systems Integrated With

Alternatives Considered