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Good but challenging at times
October 06, 2021

Good but challenging at times

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now across the board for our whole company. We have most of the modules offered to include time and attendance, leave, HR and benefits, and recruitment and onboarding. It is our go-to for aspects of employee tracking and payroll.
  • Onboarding.
  • Benefit Tracking.
  • Tax Filing.
  • Customer Service.
  • Very pricey.
  • I've never had any issues with the payroll process.
We only have one company, so it's hard to determine how exactly this would be different with multiple.
  • HR Benefits.
  • Enhanced time.
  • Recruitment.
It's always challenging, but the end result is a good product that meets our needs.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Customer service and response time is always challenging.
The product meets our needs. We haven't run into any issues with not having the functions we need.

ADP Workforce Now Feature Ratings

7.9
Employee demographic data
7
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8