Item: ADP Workforce Now
Rating: 8
Author: Amy Stricker

Use Cases and Deployment Scope

We are only using it for payroll. It is used here any by our parent company - 26 locations. This has been instrumental in helping with New Hire reporting, Taxes, and the ability to pay employees outside of the normal payroll.

Pros and Cons

Payroll
Taxes
New Hire Reporting

Communication for trouble tickets and sales questions

Return on Investment

Negative - did not completely allow us to upload historical data
Positive - reduction of man hours to process payroll

Scalability

Although user friendly, I do feel that there are areas that can be improved. Reporting can still be very difficult, and many times, reports will provide duplicate data. ADP has looked at it and can't fix it.

Alternatives Considered

Payday Payroll was a better HRIS system overall, but the ADP Payroll is more user friendly for processing payroll.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

In the past, you had a person you could email or call for help. Now, everything has to be done as a support order ticket. Many times, I do not realize they have written back, so too much time passes before I check on it. I feel this is a drop in customer service. I am too busy to have to keep going in and checking.

Other Software Used

ABILITY Network SMARTFORCE (formerly ShiftHound)

Likelihood to Recommend

ADP is pretty user friendly for payroll, and you don't need to be an accounting person or CPP to process it.

Overall good product

Overall Satisfaction with ADP Workforce Now