Item: ADP Workforce Now
Rating: 8
Author: Kristel Payne

Use Cases and Deployment Scope

We use it for timesheets, payroll, performance management, compensation planning, HRIS, and analytics. Our employees and managers have self-service functionality and also use it for benefits enrollments. Our employees and managers also have the capability of using the mobile app, however, we do not allow our employees to clock in and out on mobile.

Pros and Cons

Benefits enrollment is a breeze
The payroll feature is very easy to use
The compensation planning tool is easy to use and program

ADP has a habit of rolling out new updates without fully flushing them out, which causes end-user problems and rollbacks.
The analytics feature is very hard to set up and the constant changes make it hard for end-users to feel comfortable using it.

Return on Investment

It saves us a lot of time taking over most of the manual work of payroll

Scalability

I feel it is mostly a great product for this.

Systems Integrated With

Taleo Recruiting
Cornerstone Training

They were very easy

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

If you get the right person it is awesome, but we have had some bad ones that slowed down processes.

Likelihood to Recommend

It is wonderful for HRIS and payroll, as well as for performance management and compensation planning. I would not recommend the Analytics tool and I feel like the reports for supervisors and managers leave a lot to be desired.

Review

Overall Satisfaction with ADP Workforce Now