Item: ADP Workforce Now
Rating: 10
Author: Amanda Rohde

Use Cases and Deployment Scope

We use ADP Workforce Now to do our payroll, track benefits (ACA), and HR. We also use it to run various reports throughout the entire company. It helps the company stay organized and accountable in payroll and maintaining employees' information for tax purposes. It also makes the ACA reporting so much easier.

Pros and Cons

Reports
Tracking
ACA
Payroll

Reports
Easier way to create reports

Return on Investment

Smooth payroll processing
ACA reporting

Scalability

Easy to use, but most importantly it makes tracking in all areas a breeze from time off, to payroll, to tax calculations, to ACA reporting, etc. There are so many other areas that our company are not currently utilizing that I am hoping to utilize in the future. I have worked with ADP in the past at other companies and have used the benefits and application modules and found them to be a great asset to the company.

Alternatives Considered

Patriot Software, HEFICED Kronos Cloud and Ceridian Dayforce

ADP is a lot more user friendly both on the administrator and employee side and the reports can be converted to Excel to help when doing various projects for the company. Ceridian is the only one that I have used [in] respect to benefits, so I can't compare any of the other products.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

Out of all the HRIS's I have used, this is by far the easiest and most user friendly. I know that when I call customer service I am going to get my problem resolved in a very timely manner and have the confidence that the individual that I am working with knows the system inside and out.

Other Software Used

Patriot Software, HEFICED Kronos Cloud, Ceridian Dayforce

Likelihood to Recommend

Easy to use and simple to navigate for employees. ADP is great at tracking employees' time off, assisting in the reporting of the ACA, and when you have questions, there is always someone that is able to answer your question [if] you call customer service. Or if you look on the Bridge, you are more than likely to find the solution to your problem there.

User Friendly

Overall Satisfaction with ADP Workforce Now