Item: ADP Workforce Now
Rating: 9
Author: Tammylee Englar

Use Cases and Deployment Scope

I utilize the system for a number of clients that I work for, not specifically for my employer. I've utilized ADP in the past with a large law firm. The system is being used by several organizations for compliance, regulatory, payroll, benefits, and data storage.

Pros and Cons

Communication
Compliance
ACA
Payroll
Benefits

Limited hold or return call times.
Responsiveness by some employee reps.

Return on Investment

Understandable billing.
Recon on taxes.
Quick enrollment and guidance when adding new states (SUI/SIT).

Scalability

You have a transitional team that comprises several staff members that have expertise in their fields. This assists to ensure that you have all areas of your data as accurate as possible.

Systems Integrated With

Paycom

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Online chat and direct communication with ADP support are what is expected.

Likelihood to Recommend

The system is easy to follow and provides for quick entry. The system allows either ER and/or EE to enter their data. The online chat feature would bypass the ability to call in for service. Follow-up with service connect to document all needs and outcomes. Notices for compliance and regulatory requirements. Transitional issues when moving from one system to another.

ADP Transition and Ongoing Support

Overall Satisfaction with ADP Workforce Now