ADP Workforce Now Review
September 24, 2021

ADP Workforce Now Review

William Duong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Our company uses ADP Workforce [Now] for the whole organization in order to process payroll and pay our employees. It helps cut down the time needed to properly pay everyone in the company. The system helps analyze employee hours to ensure productivity and helps with the laws and taxes related to payroll.
  • Support staff
  • Seamless system , works very fluidly
  • Reminders
  • Long wait times for calling in
  • Reports are difficult to use (or outdated) with no examples or videos to watch
  • Need more chat support
  • More time for other accounting
  • Employees get a breakdown of their checks
  • Taxes and deductions automatically done
I feel that this is a good amount for how the company works. The product is pretty decent but could use some improvements on some of the smaller items. I think the scalability does not really relate to us as we have specific people for payroll and not over several departments.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

I like the simplicity and usefulness of the software. It has really helped with the payroll process. I have not tried other software before, so I have nothing to reference, but [...] I do like everything [so far]. The support team is really helpful with almost every question I have had. I hope there will be a FAQ or more updated tutorial videos.
I like that I [can] grab a bunch of different reports to meet my company's needs, such as when there is an audit, and I need to grab employee's timecards for the specific audit or if I want to find how much they are contributing to their retirement account. I do not like that there are no simpler search options [...] to find employees in specific departments or titles.

ADP Workforce Now Feature Ratings

Pay calculation
8
Support for external payroll vendors
7
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
7
Reimbursement management
9
Approval workflow
8
Balance details
7
Annual carry-forward and encashment
9
View and generate pay and benefit information
7
Update personal information
8
View company policy documentation
8
Employee recognition
7
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
8
Performance plans
9
Performance improvement plans
8
Review status tracking
9
Review reminders
8
Multiple review frequency
8
Corporate goal setting
9
Individual goal setting
7
Line-of sight-visibility
9
Performance tracking
8
Job Requisition Management
9
Company Website Posting
8
Publish to Social Media
9
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
9