ADP Workforce Now - Useful tool, as long as I don't need customer service
September 24, 2021

ADP Workforce Now - Useful tool, as long as I don't need customer service

Nicole Drew | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now to manage our payroll across the organization. Our company is too big and complex to manually manage payroll, so ADP Workforce Now has been a good solution for us.

Pros

  • Checks are always received promptly
  • Clear data input process
  • Easy report generation

Cons

  • It can take a long time on the phone to get a customer service rep
  • ADP Workforce Now is not always able to handle some of the complexities of our business
  • We recently discovered that ADP made a change to a certain process without notifying us or confirming that this change was okay for these particular employees
  • Positive: saves us time in payroll processing
  • Negative: customer service has cost us significant time and some money at times due to slow responses
  • When I Work
The integration did not work for us due to the need for internal accounting tracking before paying total hours.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

I always get the answers and help that I need eventually. However, I have [sometimes spent] hours on the phone in order to get answers and help.
ADP Workforce Now is well suited for managing payroll for companies with many employees who fill multiple positions. It also makes it easy to handle both salaried and hourly positions.

ADP Workforce Now Feature Ratings

7.8
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.5
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 4 years ago
    Nicole, I apologize for your experience. We would like to see if we can address your items. If you are open to speaking with someone on our team please feel free to reach out to us at Ambassadornow@adp.com. We look forward to assisting you.

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