Overall Satisfaction with ADP Workforce Now
We used ADP Workforce Now for our payroll system and HRIS system. The payroll system is the best around! The payroll system is easy to use, up to date, and accurate. I loved having all the employee information at my fingertips and not buried in endless menus. ADP was extremely easy to work with. They keep their system and their knowledge current so you never need to worry about being compliant.
- Taxes and filings.
- Quarter and Year End processing (W2s, 941s, etc).
- Updating employee information.
- The Bridge and finding new information.
We use ADP Workforce Now in all of our departments and at multiple locations, and it has worked pretty well most of the time. HR desired a more custom look and feel but they did enjoy how easy it was to use the ADP WFN product, especially the easy-to-use hiring templates (wizzards).
Do you think ADP Workforce Now delivers good value for the price?
Are you happy with ADP Workforce Now's feature set?
Did ADP Workforce Now live up to sales and marketing promises?
Did implementation of ADP Workforce Now go as expected?
Would you buy ADP Workforce Now again?
The overall support was good. Early on we had wonderful customer service reps. As time went on (through the years) the service and knowledge decreased. It is better than many other vendors I've used but it's not the golden service it use to be when we started with ADP years ago.
ADP WFN is great in the payroll/paycheck/tax. Their reporting has many great features and the reports easy to run and customize. Tax compliance and tax assistance is stellar. I never had problems with our taxes or being in compliance when we used ADP. They are an industry leader for that reason.