Item: ADP Workforce Now
Rating: 6
Author: Chris Carrero

Use Cases and Deployment Scope

We used ADP Workforce Now for our Employee onboarding, as well as our payroll processing, tax processing, and garnishment. Our workforce size varies seasonally due to our customer's demands, it averaged around Five Thousand total employees. ADP Workforce Now's integration of onboarding and Payroll is seamless. I could not complain about anything.

Pros and Cons

integration of onboarding
Payroll processing
Garnishment processing
Tax processing

ADP has issues handling uncommon situations
Adding of additional fields for Covid was unnecessarily cumbersome
Difficulty processing multiple company divisions with only one EIN

Return on Investment

helped maintain growth
helped manage high turn over rate of our sector
somewhat helped to mange compliance

Scalability

ADP Workforce Now's the integration of ATS, Onboarding, and Payroll is seamless and is its main strength. ADP Workforce Now is not as
well suited for custom integrations with other systems, we had some
difficulties integrating our LMS and outside expense systems. It is well suited
for companies that want an easy-to-use off-shelf experience. Our workforce size varied seasonally due to our customer's
demands, with our high rate of turn over we were constantly adding and removing employees. In regards to the functionality of adding and removing employees, it functioned well.

Systems Integrated With

WinTeam
Concur
Absorb

ADP Workforce Now is not as well suited for
custom integrations with other systems, we had difficulties integrating
our ERP, LMS, and outside expense systems.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Support Rating

ADP Workforce Now is not as well suited for
custom integrations with other systems, we had some difficulties integrating
our LMS and outside expense systems. ADP's professional services ( Additional Paid Support) [were] adequate in [handling] our needs, however the regular support (support provided at the time of purchase with the software) was generally unhelpful.

Other Software Used

Concur Travel and Expense, Microsoft Teams, Smartsheet, iCIMS Talent Cloud

Likelihood to Recommend

We used ADP Workforce Now for our Employee onboarding, as well as our payroll processing, tax processing, and garnishment. It is well suited for companies that want an easy-to-use off-shelf experience. Since our workforce size varied seasonally due to our customer's demands, we were constantly adding and removing employees. ADP Workforce Now's integration of onboarding and Payroll is seamless and is its main strength. ADP Workforce Now is not as well suited for custom integrations with other systems, we had some difficulties integrating our LMS and outside expense systems.

ADP WorkForce Now, well suited for companies that want an easy to use off the shelf experience

Overall Satisfaction with ADP Workforce Now