ADP Workforce Now is well suited for payroll and HRIS use.
August 29, 2024

ADP Workforce Now is well suited for payroll and HRIS use.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I use ADP Workforce Now for human resource management. I use it to pull reports from the data base for censuses that I need for various reasons. I also use it to examine time cards, PTO balances, and benefits administration tasks. I also maintain a page for my employees to access any HR-related policies or information, such as a digital version of the employee handbook.

Pros

  • Easy to use user interface
  • Payroll
  • Benefits Administration

Cons

  • Customer service
  • Automatic signatures on documents
  • Show hire and rehire term dates for employees hired and rehired multiple times
  • Reduced the time spent on payroll
  • Increased the time spent with customer service due to long waits
  • Provides a link to a helpful forum (Bridge) for help before escalating to customer service
I give ADP Workforce Now this rating because we do adjust our product to what we exactly need.
  • Applicant tracking software
  • Performance management
Applicant tracking software was used by my predecessors, but it seems fine. We just currently don't have enough job boards to justify needing an ATS year-round. My predecessor before me said that performance management on ADP Workforce Now was way to confusing, and incredibly hard to integrate into our workforce. We abandoned it after one year.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

It usually takes a long time to get a hold of ADP Workforce Now's customer service when I have questions, and I usually spend a long time with them on the phone. I have spent nearly an hour with them on the phone before.
ADP Workforce Now is well suited for payroll and HRIS use.

ADP Workforce Now Feature Ratings

6.6
Employee demographic data
10
Employment history
6
Job profiles and administration
5
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
5.0
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
5
8.3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
8
Employee recognition
5
Asset Management ()
Not Rated
6.7
Report builder
10
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
2.0
Performance plans
2
Performance improvement plans
2
Review status tracking
2
Review reminders
2
Multiple review frequency
2
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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