Item: ADP Workforce Now
Rating: 8
Author: LAURIE GRZEJKA

Use Cases and Deployment Scope

ADP is our payroll software. We use it for every aspect of payroll. ADP keeps track of all of our employee's pay, also we utilize the tax service.

Pros and Cons

Paying employees on time
Figuring taxes and deductions
Easy to access information on employee's pay.

Customer service - overworked employees
Too many upgrades and changes - too many are for aesthetic views
Not giving us the option to not change the appearance of pages.

Return on Investment

The ability to generate hardcopy commission and last pay checks to register on following payroll.
Keeping track of all data pertaining to taxes and tax returns
Automatically entering and experience rate changes for states, saving us time and money.

Systems Integrated With

none

We use outside sources for Health Benefits and 401K programs. ADP just generates reports for these companies every payroll.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Because while ADP does the job it is supposed to do, it is VERY expensive. Every little thing is changed for.
Also big complaint from our accounting dept., none of the bills are itemized, showing exactly what the charge is for.
I worked for 2 companies that used ADP, and this was both their biggest complaints.

Other Software Used

Microsoft 365 (formerly Office 365)

Likelihood to Recommend

Well suited - Since we have not time to waste, when payroll is in error, it allows me to correct to get back to entering payroll, instead of calling customer service which takes forever.
Not well suited - Having personal customer reps that are so overwhelmed that they can't address any issues until 24 hours have gone by. The whole idea of a personal rep for our company is to have them address issues immediately. We have now find it's actually better to wait forever on hold to get a random customer agent, then wait a whole day to have an immediate need fixed.

Good- but still a few issues

Overall Satisfaction with ADP Workforce Now