Good- but still a few issues
Updated June 12, 2024

Good- but still a few issues

LAURIE GRZEJKA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is our payroll software. We use it for every aspect of payroll. ADP keeps track of all of our employee's pay, also we utilize the tax service.

Pros

  • Paying employees on time
  • Figuring taxes and deductions
  • Easy to access information on employee's pay.

Cons

  • Customer service - overworked employees
  • Too many upgrades and changes - too many are for aesthetic views
  • Not giving us the option to not change the appearance of pages.
  • The ability to generate hardcopy commission and last pay checks to register on following payroll.
  • Keeping track of all data pertaining to taxes and tax returns
  • Automatically entering and experience rate changes for states, saving us time and money.
It just works, need I say more.
  • none
We use outside sources for Health Benefits and 401K programs. ADP just generates reports for these companies every payroll.
I have nothing to compare it to.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Because while ADP does the job it is supposed to do, it is VERY expensive. Every little thing is changed for.
Also big complaint from our accounting dept., none of the bills are itemized, showing exactly what the charge is for.
I worked for 2 companies that used ADP, and this was both their biggest complaints.
Microsoft 365 (formerly Office 365)
Well suited - Since we have not time to waste, when payroll is in error, it allows me to correct to get back to entering payroll, instead of calling customer service which takes forever.
Not well suited - Having personal customer reps that are so overwhelmed that they can't address any issues until 24 hours have gone by. The whole idea of a personal rep for our company is to have them address issues immediately. We have now find it's actually better to wait forever on hold to get a random customer agent, then wait a whole day to have an immediate need fixed.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
9.0
Approval workflow
Not Rated
Balance details
9
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Thank you Laurie for your feedback and insight. We value your comments and partnership.

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now