Great Product But Frustrated By Lack Of Service
August 19, 2025

Great Product But Frustrated By Lack Of Service

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for Recruitment, Employee HR Files, Reports and Analytics, Benefit Coordination and Payroll. The platform has allowed us to recruit, hire and onboard employees in a much less manual way. As the HR Coordinator and designated Payroll person at our company I use WFN everyday to hire employees, check employee information, look up payroll discrepancies and pull reports.

Pros

  • Stores and organizes employee documents.
  • Sends out news and updates to employees.
  • Recruitment
  • Hiring

Cons

  • The termination process is quite clunky. First the manager requests the termination and then once it is approved it disappears, and you have to manually search for it to complete it.
  • All practitioners should be able to hire employees even if another practitioner has started the hiring process; another practitioner should be able to complete it.
  • I would like to see fewer overall errors with accruing vacation time.
  • A better understanding of the cost of recruitment
  • Insight into employee retention has helped us identify areas for improvement.
  • Allowed us to eliminate the designated Payroll position at the company, resulting in cost savings.
We only have one location but we have many departments and it is much more efficient for them to all be able to access the system and the information each department specifically needs.
  • Synerion
It has been extremely difficult to integrate the Synerion Time & Attendance system with WFN. Initially we were told that Synerion was compatible with WFN but we have had nothing but issues with the two systems talking to each other and we have had many Payroll errors because of it. We were also told that there would be a way to link the two systems but that has not happened either.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

We have had a very hard time with receiving support since we went to service. I would give it a 1 out of 10 except there have been a couple times that our questions were answered and problems were resolved in a timely manner. I recently had to contact the support line as my Payroll Specialist was away and they gave me false information, were not helpful and did not solve the issue. The lack of support and follow up has been our biggest frustration with ADP.
I think the overall concept of WFN is great and it has many great functions. Unfortunately we had a bad experience with some of our implementation team and once we switched to service we felt very abandoned and not important. We had numerous issues with the configuring of some aspects of the system and really struggled to get those problems solved. We are still finding error 8 months after going live with the system. There has always been a real breakdown in the communication between ourselves and ADP and we are only now starting to see an improvement after many months of frustration.

ADP Workforce Now Feature Ratings

7.5
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.5
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.5
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.8
Job Requisition Management
7
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8

Comments

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now