ADP Workforce Now Review
October 14, 2025

ADP Workforce Now Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I use ADP Workforce Now for payroll and HR within my organization. I don't have any current business problems. However, I have used Custom reporting in the past to help resolve dilemma's we have had.

Pros

  • I love the customer reporting. It allows us to get reports to make our company more efficient
  • ADP Workforce Now's payroll staff does a great job with helping with any payroll issue's that arrives.
  • ADP Workforce Now's HR is efficient with customer service and assisting of with our benefit need.

Cons

  • We love the ADP Workforce Now system however, some of the staff can be a little more knowledgeable on how the system works
  • There could be a bit more syncing of departments, I have been transferred between departments a lot
  • The support portal is nice however, sometimes explaining what's needed over a message isn't sufficient. I'd rather speak with someone
  • All is well
We have been back with ADP Workforce Now for 1 year. The implementation process was very difficult. Trying to speak with several different people for different areas as the same time was highly difficult but overall we made it through the process.
  • Benefit companies
  • Our 401K management company

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

My overall rating is good. There were a few hurdles in the beginning and we still have an issue here and there but for the most part we love ADP Workforce Now.
I have called for help/assistance and was told that I had to submit my issue through the support portal. It's not always the best way to get what you need especially if it's urgent.

ADP Workforce Now Feature Ratings

6.9
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
9.0
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
8.0
Approval workflow
8
Balance details
8
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8

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