Imagine all social engagement landing in a tidy Inbox
March 23, 2018
Imagine all social engagement landing in a tidy Inbox
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with AgoraPulse
AgoraPulse is being used by our Marketing and Customer Support teams. We use it to monitor conversations around our brand, reply to customer queries across Social platforms, and to publish our social posts.
The feature we can't live without is the near-inbox-like interface where you can engage with your customer base across social platforms. Depending on the query you can divert it to the right team member too. At Coverfox.com, we have multiple product offerings in the financial space, and the inbox really is a life-saver to manage comments.
The feature we can't live without is the near-inbox-like interface where you can engage with your customer base across social platforms. Depending on the query you can divert it to the right team member too. At Coverfox.com, we have multiple product offerings in the financial space, and the inbox really is a life-saver to manage comments.
- Their interface for social listening is the most user friendly platform I've ever used. It's easy to get your service team to start using it
- The timely reports of how your team is faring month on month, w.r.t your competitors is very useful
- At its price-point, it really offers a great ROI with its host of features
- The interface to manage team can be made better. If the admin isn't one of the users, their billing can become a bit confusing
7 - Customer Support and Marketing.
- Has reduced the effort to manage social channels a lot
- The training required to onboard a new service manager has been cut by a third
- Is very affordable for the feature-set it offers. Costs $50 lesser than the previous tool we were using, which had about 60% of features as offerings
Our primary use case of listening and response management across social channels and AgoraPulse does it best.