One Tool To Rule Them All
February 11, 2019

One Tool To Rule Them All

Jennifer Herring | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AgoraPulse

AgoraPulse is being used for all our company social media accounts and all our clients' accounts. We use it for community management, replying to messages, planning content, and reporting. It allows our community managers to moderate comments and flag ones they are not comfortable with for follow up by a manager. We also love the rubust and RELIABLE reporting. That is something we have not found in other services. Another feature we love is that you can post traditionally or set up Evergreen content categories.
  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
  • I would like to see a grid preview for Instagram that allows you to drag and drop the order of the posts.
  • I would like to see the ability to provide a client a link to their planned/scheduled content for viewing and/or approval without the need to make them a member of the team.
  • I would like the ability to create and save hashtag groups for each profile.
2 - Social Media Manager and Community Manager
  • AgoraPulse has allowed me to hand off tasks, that took up a lot of my time, confidently to lesser paid employees so that I can spend my time growing the business.
I tested several social media scheduling tools. I went with AgoraPulse for a couple of reasons.
  • The reporting was reliable
  • The system was user-friendly
  • The customer service is AMAZING and fast
  • Features are tested and reliable before they are rolled out
  • The pricing for the features was fair
  • The comment feed is real-time
  • There is a variety of publishing options
If you are managing social media for other businesses, you need AgoraPulse. If you only have your own business and you only have one page per social media platform, I wouldn't spend the money on it.

Agorapulse Feature Ratings

Boolean keyword searches
Content planning and scheduling
Audience targeting
Workflow management
Customer interaction histories
Bulk actions
Campaigns and promotions
Campaign success analytics
Real-time tracking
Competitor analysis
Role-based user permissions & privileges
Mobile access