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Agorapulse Review: "One Tool To Rule Them All"
https://www.trustradius.com/social-media-managementAgorapulseUnspecified8.5319101
Jennifer Herring profile photo
February 11, 2019

Agorapulse Review: "One Tool To Rule Them All"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AgoraPulse

AgoraPulse is being used for all our company social media accounts and all our clients' accounts. We use it for community management, replying to messages, planning content, and reporting. It allows our community managers to moderate comments and flag ones they are not comfortable with for follow up by a manager. We also love the rubust and RELIABLE reporting. That is something we have not found in other services. Another feature we love is that you can post traditionally or set up Evergreen content categories.
  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
  • I would like to see a grid preview for Instagram that allows you to drag and drop the order of the posts.
  • I would like to see the ability to provide a client a link to their planned/scheduled content for viewing and/or approval without the need to make them a member of the team.
  • I would like the ability to create and save hashtag groups for each profile.
2 - Social Media Manager and Community Manager
  • AgoraPulse has allowed me to hand off tasks, that took up a lot of my time, confidently to lesser paid employees so that I can spend my time growing the business.
I tested several social media scheduling tools. I went with AgoraPulse for a couple of reasons.
  • The reporting was reliable
  • The system was user-friendly
  • The customer service is AMAZING and fast
  • Features are tested and reliable before they are rolled out
  • The pricing for the features was fair
  • The comment feed is real-time
  • There is a variety of publishing options
If you are managing social media for other businesses, you need AgoraPulse. If you only have your own business and you only have one page per social media platform, I wouldn't spend the money on it.

Agorapulse Feature Ratings

Boolean keyword searches
6
Content planning and scheduling
9
Audience targeting
7
Workflow management
9
Customer interaction histories
10
Bulk actions
10
Campaigns and promotions
3
Twitter
10
Facebook
10
Instagram
10
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
5
Role-based user permissions & privileges
10
Mobile access
10