Item: Aircall
Rating: 8
Author: Verified User

Overall Satisfaction with Aircall

Use Cases and Deployment Scope

We use Aircall on the investor relations team. Investors can call us and we can make outbound calls to them. We also have a tiered phone line set up for those investors. We implemented an IVR system so that we can prioritize high-value clients and route the callers to the right place and account manager too.

Pros and Cons

Pros

IVR
User Interface
Call history
website is easy to use

Cons

filtered categories
video
integration

Return on Investment

Answer rate improved by 14%
NPS moved from -12 to 13
WFH capable

Alternatives Considered

Groove, a Clari company and HubSpot CRM

Aircall has a better interface and IVR system then Groove. It also does a much better job integrating with our CRM (Salesforce) and pulling caller IDs from our database vs Groove. I prefer Aircall over Groove and HubSpot, primarily becasue we are a smaller organization and it fits well into our team.

Key Insights

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Other Software Used

Plaid, Shortcut, ClickUp, Fullstory

Likelihood to Recommend

it is great for quickly returning missed calls, listening to voicemails, and integrating with our CRM and reporting systems. It is also great for managing higher value clients through our tier-based phone system. Our connection rate has improved since using Aircall and our team has benefitted from it and so have clients.

Aircall Feature Ratings

Comments

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Aircall has a great UI and is well-suited for smaller organizations

Software Version