Useful toll for elimination of repetitive tasks and setup automations
April 03, 2025

Useful toll for elimination of repetitive tasks and setup automations

Fabio Belchior | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Airtable

We use a tool that helps us streamline the communication flows with teams not using the Global CRMs. Mainly to report specific key actions that need to be done daily or important escalations that need to be completed within a short SLA and in a structured way. Is also a tool make announcements to different audiences across the company, and a repository of actionable data.

Pros

  • Automated emails with a simple click
  • Good space storage shared between teams
  • Easy to design structured approaches with cross functional teams

Cons

  • Is not so easy to integrate with other CRMs
  • Better account support for small accounts
  • Should be easier (low code) on setting up automation
  • Eliminated repeated tasks on document processing
  • Automated template emails that are now being sent in bulk
  • Organized they way announcements are being made to the operational team
Due to the positive experience I have had with the tool and the solutions that were provided to fix the challenges in terms of repeated tasks that are now automated. The solution to collaborate with other teams that do not use the standard CRMs of the company. And also because is easy to access.
It is not comparable because we use it as a bridge those tools and our platform. So, in our use case, Airtable works more as a connector between the different tools we use and as a complement to eliminate repeated tasks trough automation. We are also exploring the possibility to implement as a pilot in a team Airtable as a ticketing system, similar to JIRA

Do you think Airtable delivers good value for the price?

Yes

Are you happy with Airtable's feature set?

Yes

Did Airtable live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Airtable go as expected?

I wasn't involved with the implementation phase

Would you buy Airtable again?

Yes

It's a good way to streamline communication with multiple departments.
Excellent at automating repeating tasks
Good repository of data
Appealing layout

Airtable Feature Ratings

Project Management
8.1
Task Management
10
Resource Management
7
Workflow Automation
9
Team Collaboration
8
Document Management
7
Email integration
8
Budget and Expense Management
8
Professional Services Automation ()
Not Rated

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