Item: Amazon Chime
Rating: 7
Author: Melinda Saternis

Use Cases and Deployment Scope

We use Amazon Chime to communicate internally through both our corporate office and headquarters.

Pros and Cons

Quick Response
Shows Availability
Constant Updates

Sometimes it's a little too basic and simple
I've come across multiple times where notifications won't go away even after viewing all unread messages
Requires a lot of updates

Return on Investment

It's been incredibly beneficial for communication throughout the company making it easier for all employees to connect.

Alternatives Considered

Microsoft Teams

I would say Chime is step below Teams, but manages to get the job done. Chime is more straight forward and simplistic and meets all our basic needs for internal chat.

Support Rating

I've only needed to contact support once and they were able to get right to the point and answer the questions that I had perfectly.

Key Insights

Do you think Amazon Chime delivers good value for the price?

Yes

Are you happy with Amazon Chime's feature set?

Yes

Did Amazon Chime live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Amazon Chime go as expected?

Yes

Would you buy Amazon Chime again?

Yes

Other Software Used

Microsoft Teams, JDA, FileMaker Pro

Likelihood to Recommend

Sometimes it's easier to send a quick message to someone instead of calling or sending an email. It's beneficial when needing a quick answer and don't want to wait for a response to an email.

A Easy Way to Chat

Overall Satisfaction with Amazon Chime