Easy to use and reliable. My team loves it
December 18, 2025

Easy to use and reliable. My team loves it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AnyDesk

AnyDesk is used by our support team to provide assistance to our users to troubleshoot problems that they report. This allows us to securely connect to our customers PC if the issues they report cannot be resolved over Chat or a Phone call. Our sue case is fairly small since the number of cases where this is required isnt very high. But we like how reliable and easy to use it is when needed.

Pros

  • Easy to connect
  • Doesnt lag, works smoothly even in bandwidth constrained scenarios.
  • Doesnt require a complicated install procedure. Its fairly plug and play.
  • Safe and secure.

Cons

  • The pricing could stand to be a little more flexible.
  • Sometimes we lose connection after a reboot.
  • It has improved our Resolution rate.
  • It has also let to improved customer satisfaction since connecting remotely reduces a lot of frustration.
  • It also makes our support more flexible.
  • We have also seen reduced repeat support requests.
Its really easy to use on both the client side and the customer side. For the client side, its easy to setup and has a ton of useful features. For the customer side, it is really very simple to install and provide a remote connect. It also reconnects (with the occasional issue) if you need to reboot the computer.
We preferred the pricing of AnyDesk over TeamViewer. During our testing and trial we also found AnyDesk to be easier to use and more reliable.

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Its pretty much the perfect tool if you have a support team that sometimes need to provide assistance remotely. If you arent sure how well this will work for you, I would definitely recommend using their free trial. Its pretty representative of the experience you will get from the full version.

AnyDesk Feature Ratings

Remote Administration
9.4
Screen sharing
10
File transfer
9
Instant message
9
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
10
Multi-platform remote control
10

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