Appian software development | TrustRadius

Support Rating

8

As a Project Manager, there was always a member of the Appian internal team on hand to organise change requests to connect the Appian Platform

Usability

8

We have demo-d Appian with the Business partners numerous times throughout its development here and it has always been received well

Use Cases and Deployment Scope

Appian provides a service for external customers to register devices with the organisation for which I work. Currently, it is department only

Pros and Cons

Support for Project Managers from within Appian - someone always on hand to help with Appian experience
User friendly development team
Knowledgeable Appian staff on site to help develop the software and tailor for the clients needs

Some features are too rigid in terms of the Appian Runbook, and could be more flexible

Return on Investment

Not yet clear, though it is expected to have a positive return on investment and be a significant upgrade from the system previously in place
External companies will have an easier more efficient time interacting with the agency for which I work, which should see an increase in use and registrations through Appian

Alternatives Considered

Mulesoft Anypoint Platform

Appian has a better support system in place for its software development cycle

Other Software Used

Mulesoft Anypoint Platform, JIRA Software, Atlassian Confluence

Likelihood to Recommend

Appian is well suited as a case management system for public sector due to its flexibility