Item: Appian
Rating: 8
Author: Ashish Gawande

Use Cases and Deployment Scope

Found very intuitive while using the IDP along with Appian process design for building the solution for one of the insurance companies in APAC. It was used to address to onboard new customers and provide services related to insurance and documents processing.

Pros and Cons

Documents processing
Intuitive user interface
Process design

Events handling is one of the area

Return on Investment

More than 30%

Support Rating

I see the Appian community is growing and supporting as well as from company there are lot of steps taken recently to make the product developer-friendly. You can always reach out to their support team to get quick support.

Usability

Overall at the enterprise level, it would still need to add a few features to be competitive with IBMB PM and PEGA

Alternatives Considered

Salesforce.com and IBM Business Process Manager

In the BPM space, there are a few areas that IBM BPM gives the flexibility to integrate different systems. Whereas in Cloud space [through] Appian has picked up, there are lot of features that Salesforce provide can be put in Appian

Key Insights

Do you think Appian delivers good value for the price?

Yes

Are you happy with Appian's feature set?

Yes

Did Appian live up to sales and marketing promises?

Yes

Did implementation of Appian go as expected?

Yes

Would you buy Appian again?

Yes

Other Software Used

IBM Business Process Manager, Salesforce.com, Automation Anywhere

Likelihood to Recommend

If you really want to roll out some products quickly to production then Appian is the best fit. Provided that the kind of products you want to roll out.

From emerging to established tool in BPM and cloud space.

Overall Satisfaction with Appian