Good BPM Platform
Anonymous | TrustRadius Reviewer
Updated March 06, 2019

Good BPM Platform

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Appian

In terms of Appian production support, we have two tiers of supports within our organization, application support group and core Appian team group, support business users based on priority and SLA, and Appian support will be contacted if any urgent system issue, in general Appian support responses in a timely manner.
Our company bought Appian 6 years ago as the new BPM system to replace an old one from IBM. After that migrating existing and implementing new workflows have been going all the time. And it is now used by most of the business departments and has become one of the core platforms in IT.
  • Workflow runs in memory and faster than others based on rational database
  • New features and versions released in a fast way
  • Support and community runs well
  • Be able to refactor object names
  • Upgrades could be easier
  • Easy for HA on premises
  • Easy to implement
  • Less learning curve
  • Performance and best practices needs attention
Appian has been widely used by all different business groups including customer service representatives and back office clerks. Most of customer requests are processed by Appian, and it is one of core IT applications and now more business processes are being migrated to Appian platform from legacies
  • IBM
Supports and costs
It's a good fit for companies without existing and BPM platform and fewer legacy systems. It will be a little difficult if that is not the case.

Appian Feature Ratings

Visual Modeling
Not Rated
Drag-and-drop Interfaces
Not Rated
Platform Security
Not Rated
Platform User Management
Not Rated
Not Rated
Platform Scalability
Not Rated

Using Appian

200 - All types of business functions including customer service representatives, back office clerks and applications support groups. It is one of the most well adopted software platform within organization
10 - The first tier of support mainly for business production issues, and the second tier of support is the main Appian agile team, mainly solving escalated issues
  • Take customer call and submit requests
  • Back office task list management
  • Process orchestration
  • How to access Appian applications easily
  • How to use Appian to manage documents and assets
  • How to use Appian to support different crm channels
  • Core business functions
  • Business rules management
  • Cloud
Appian has been adopted and widely used by business users,
There are more IT developers gaining required skills to build new applications

Evaluating Appian and Competitors

Yes - IBM MQ Based process management tool
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Analyst Reports
  • Third-party Reviews
Given new proof of concept requirement, how long and efficient to take different vendors to complete including installation and development
There might be many considerations and requirements needed to evaluate new software, but the approach we took was still effective

Appian Implementation

Use Appian best practices
Use Health check
Automated testing approach
Modular design and building blocks
Yes - From development, to quality assurance, to business users training, and then production deployment.
Also big project will be broken down into small pieces by following agile approach
Change management was a big part of the implementation and was well-handled - Automated deployment and testing
Version control
Environment management
  • Upgrade process
  • Upgrade frequency
  • Clean up

Appian Support

Quick Resolution
Good followup
Kept well informed
Quick Initial Response
Escalation required
Need to explain problems multiple times
Not Sure - Based on past experience, you may get what you need immediately if the support person is knowledgeable, or you give up after a few rounds Pingpang.
We used to have production issues related to performance, and it’s hard to trace and reproduce. One of Appian support has been following up all the time and helped diagnose the issues, and resolved issue at the end.

Using Appian

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • Process orchestration
  • System integration
  • User interface
  • Version control
  • Upgrade
  • System Maintenance